Shipping policy

Thank you for choosing Herbal Pantry Co. We are committed to ensuring your orders are delivered promptly and safely. Please read our shipping policy for details on processing times, shipping rates, and delivery expectations.

1. Order Processing Time

  • All orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
  • Orders placed after 2 PM or on weekends will be processed on the next business day.
  • You will receive a confirmation email with tracking details once your order has shipped.

2. Shipping Rates & Delivery Times

We offer the following shipping options:

  • Free Standard Shipping (UK): Delivery within 3-5 business days for all UK orders.
  • Express Shipping (UK): Delivery within 1-3 business days. Shipping cost is £8.99.

Delivery times may vary depending on your location and courier delays. At this time, shipping is only available within the United Kingdom.

3. International Shipping

We currently do not offer international shipping. If you would like to request international delivery, please contact us at herbalpantrycompany@gmail.com to discuss options.

4. Order Tracking

Once your order has shipped, you will receive an email with a tracking number and instructions on how to track your package. Please allow up to 24 hours for tracking updates to appear.

5. Shipping Delays

While we strive for timely deliveries, delays may occur due to:

  • Weather conditions
  • Courier issues
  • High order volumes, such as during holidays

If your order is delayed, please contact us at herbalpantrycompany@gmail.com, and we will assist you promptly.

6. Lost or Damaged Packages

If your order arrives damaged or is lost in transit:

  • Contact us immediately at herbalpantrycompany@gmail.com.
  • Provide your order number, photos (if applicable), and details of the issue.
  • We will work with the courier to resolve the issue and ensure you receive a replacement or refund.

7. Incorrect Shipping Information

Please ensure your shipping address is correct when placing your order. Herbal Pantry Co. is not responsible for orders shipped to an incorrect address provided at checkout. If you realize an error, contact us at herbalpantrycompany@gmail.com as soon as possible, and we will do our best to assist.

8. Contact Us

For any shipping-related inquiries, please contact us at:

We’re here to help!