Refund policy
Thank you for shopping with Herbal Pantry Co. We value your satisfaction and strive to provide high-quality herbal products. If you are not entirely satisfied with your purchase, we are here to help.
1. Returns
We accept returns on unopened and unused products within 14 days of delivery. To be eligible for a return:
- The item must be unused, in the original packaging, and in the same condition as received.
- You must provide proof of purchase (order number, receipt, or confirmation email).
Non-returnable items include:
- Opened or used products.
- Perishable items such as fresh herbs or consumables that cannot be resold.
- Gift cards or promotional items.
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original method of payment within 7-10 business days.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
3. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery:
- Email: [Insert Email Address]
- Provide a photo of the damaged item and packaging for verification.
We will replace the item or issue a full refund, including shipping costs.
4. Exchanges
We only replace items if they are defective, damaged, or sent incorrectly. If you need an exchange, contact us at [Insert Email Address] and return the item as per the instructions provided.
5. Return Shipping
- Customers are responsible for the return shipping costs unless the item is defective, damaged, or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
6. Contact Us
If you have questions regarding our Return and Refund Policy, please contact us:
- Email: herbalpantrycompany@gmail.com